Shipping and Returns
Shipping Your Order
Black Magic Tan makes every effort to ensure your goods are shipped within the fastest possible time. We receive hundreds of orders on any given day which must be invoiced, packed, weighed and labelled ready for shipping.
How soon your order arrive depends on the size of your order and where you reside within Australia. Black Magic Tan uses Star Track, Fastway, DHL and TNT couriers as we get closer to Christmas volumes increase dramatically and can impact on delivery times. Please do not leave placing your order to the last minute to avoid disappointment.
There are a number of variables that impact on the delivery time of product(s) the date of dispatch, size of the parcel, where you are located and the time of the year.
From Dispatch Date your product can take anywhere from two to five days to arrive.
During peak season especially, placing your order on line can make a difference as orders are automatically converted to invoices and printed each morning.
For fast and efficient delivery we recommend a business address is provided where someone will be in attendance. If you have specific instructions please ensure you specify the details when making your order.
Authority to Leave
If an “Authority to Leave” has been provided the product will be left as instructed. Please be aware that Black Magic Tan relinquishes the delivery company and itself from any responsibility in the event your order goes missing.
Goods Damaged in Transit
Black Magic Tan ships goods in ‘new” condition. Should your goods arrive and appear damaged during transit “Do Not Accept Delivery”. Take a photo of the damaged goods and advise the Dispatch Manager at Black Magic Head Office on Free call1800 469 006.
If you consider you have a faulty product please call and discuss your issue with one of our friendly and experienced team members. Should your equipment need to be returned a staff member will advise you how to proceed further.
Please note: Most faults can be rectified by talking to one of our staff members. If you have purchased our equipment from one of our distributors you need to return it to them for repair.
Change of Mind
Black Magic Tan does not accept returns for change of mind,
Spray Tanning Solution
Once tanning solution has been purchased Black Magic Tan will not accept any tanning solution returned so please choose carefully.
If you make an order and require it to be changed please contact BM HQ by telephone on 1800 469 006 however if it has been shipped it cannot be returned.
Whilst every order shipped is checked and double checked from time to time a mistake can sneak through, if you have received an item that you didn’t’ order please contact HQ on 1800 469 006, a replacement will be shipped out with a returns bag. Do not use the item or we will not be able to accept the return.
Returns Address & Method
To avoid items being lost in transit we recommend any returns are sent using Registered Post. Black Magic Tan is not responsible for any items that go missing in the post. All items need to be sent back to:
Black Magic Tan, PO BOX 6278 ROUSE HILL NSW 2155 , Australia or Courier to Black Magic, Unit1, 34 Woodriff St, Penrith NSW 2750
Please allow acceptable time for your item to reach our PO Box, in some cases it can be up to 10 business day. Items that are approved to be sent back free of charge will be given an address that will offer this service
Pop Up Tents
All Pop up spray tan tents are individually checked prior to being packed into their boxes and are covered by a 30 day warranty. Should the tent be damaged as a result of over bending it will not be covered under warranty Bindings in tents are joined at the bottom of each tent by a special clipping.